Shipping & Returns

SHIPPING & DELIVERY E-COMMERCE

 
All shipments are traceable and assigned with a unique tracking number. 
All orders from the webshop will be dispatched within 1-3 business days on weekdays. If an order is placed after 12:00 am on a Friday, the order will first be processed on the following Monday. 


E-COMMERCE INTERNATIONAL SHIPPING:

We only ship to Norway, EU-countries, USA, and Canada. 

Items purchased at Newmovements.com can not be sent as a gift to countries outside the European Union and attempt to avoid local taxes and charges. To ensure prompt delivery and to ensure your items are not being retained, VAT in your region needs to be paid.


E-COMMERCE RETURNS AND EXCHANGE - DUE TO CHANGE OF SIZE, COLOR OR STYLE: 

At New Movements, we strongly urge our customers to follow our sizing guide to ensure the right fit /size to avoid unnecessary returns of products from our warehouse and to the customer. 

Returns and exchange orders in e-commerce create a staggering amount of landfill waste and carbon emissions. We started New Movements to rethink how to make more environmentally friendly products and supply chains. Help us cut the negative environmental impact from online returns by making sure that you order the right color and size when placing your order. 

If you are not sure about what size or style to get, please reach out to us, and we will help you out as soon as we can.

You have the right to cancel your order and return your items by post within 14 calendar days from the day after the day the date you received your order. 
The product must be in the original packaging and in possession of all original labels. 

You are required to return unwanted orders at your own cost unless you are returning a faulty product. 

The customer is requested to provide information about the name and invoice number. All refunds will be dealt with within 3-5 working days upon receiving your returned orders. Any items returned in a non-sellable way will not be refunded. 

Refunds will be credited to your original method of payment. 

We are unable to exchange items bought online. If you would like a new item, then please place a new order and we will refund the item/s returned once we have received them. 


E-COMMERCE COMPLAINTS / DEFECTS

All goods are subject to the purchase law rules for 24 months’ right of complaint. As a customer, you can complain about defects in the item(s) that occurred within 24 months after the purchase. The warranty does not cover when faults and damages have occurred due to improper use, lack of maintenance, or general wear and tear. 

In case of a complaint, defect or missing delivery please contact store@newmovements.com.
New Movements will cover shipping costs in the event of a defective item; to facilitate this please unsure invoice documentation or the freight is enclosed with your returns. 

When you return the item, please provide a reason for the return, this will enable us to help you much more efficiently. Adding a photo of the defected product when contacting New Movements. If your invoice has been lost, please provide your customer number or order number. 

 

 

SHIPPING AND DELIVERY  - KICKSTARTER:

 
WHAT IS KICKSTARTER?
Kickstarter is a crowdfunding web where entrepreneurs publish their business projects to get money to be able to carry them out. Thanks to the contributions of friends, family, and followers they are able to start their project. People who financially contribute to the project are known as “sponsors” or “backers” and get products in return based on the pledge amount.

KICKSTARTER - SHIPPING AND DELIVERY: 
All shipments are traceable and assigned with a unique tracking number and sent as insured packaging. 

KICKSTARTER - RETURNS, EXCHANGE AND REFUND POLICY:
At New Movements, we strongly urge our backers to follow our sizing guide to ensure the right fit /size to avoid unnecessary returns of products from our warehouse and to the customer. At our Kickstarter campaign and on our survey, we strongly encouraged all backers to follow our sizing guide to ensure correct sizing.

Returns and exchange orders in e-commerce create a staggering amount of landfill waste and greenhouse gas emissions. We started New Movements with a vision to accelerate the transition to sustainable fashion - and from a sustainable point of view, free returns and exchange orders do not make sense at all. Because of this, we are not offering returns and exchange order as an included service, unless you are returning a faulty product.

We are not offering refunds for pledges made on Kickstarter because each product was been made on-demand and is considered a financial contribution to fund the project and the initial development, and manufacturing of the 02 Postpone collection.

If you want to return your order because of a faulty product, please take a photo of the error and describe the issue, and send an email to store@newmovements.com and we will organize a pick-up for the return shipment for you.

If you want to return your item(s) due to change of size or style, then you are required to return unwanted orders at your own expense, and then place a new order and we will refund the item(s) returned once we have registered your new order. You will receive a voucher that you can use at newmovemenets.com that will guarantee you the same price as the pledge you made on Kickstarter. Please note that shipping is not included in this price.

Contact Information
Business hours: Monday - Friday (09:00 - 15:00) 
Email: store@newmovements.com 
EU: +45 93 39 01 52