Shipping & Returns

SHIPPING & DELIVERY E-COMMERCE

We offer Free shipping and Free returns for exchange orders. All shipments are traceable and assigned with a unique tracking number. 

All orders from the webshop will be dispatched within 1-3 business days on weekdays. If an order is placed after 12:00 am on a Friday, the order will first be processed on the following Monday. 

INTERNATIONAL SHIPPING

We ship to all EU-countries, Norway, Switzerland, USA, and Canada. 

Items purchased at newmovements.com can not be sent as a gift to countries outside the European Union and attempt to avoid local taxes and charges. To ensure prompt delivery and to ensure your items are not being retained, VAT in your region needs to be paid. 

How RETURN, EXCHANGE, or WARRANTY works? 

We offer Free Shipping and Free Returns for exchange orders. If you choose a full Refund (return fee of €25 will be deducted from your total refund). 

From the day you receive your New Movements’ product(s), you will have 30 (thirty) days to submit a return or exchange order.

1. Register your return at https://newmovements.12return.com/#/
2. Fill in the requested information to receive your return label from UPS by email.
3. Choose between "Return / Exchange" or "Warranty" or "Get 20% off when returning your old New Movements shoes". 

* Your Webshop Credit or Refound will be issued as soon as we have received your returned product in a resellable condition. 

* The warranty does not cover when faults and damages have occurred due to improper use, lack of maintenance, or general wear and tear.

Choosing the right Size? 

We started New Movements to rethink how to make environmentally friendly footwear. To avoid unnecessary carbon footprint from return orders make sure that you order the right color and size when placing your order.

Please follow our size chart as found on the product page "See Size Chart" before placing your order.

If you are still not sure about what size or style to get, please reach out to us in the chat, and we will help you out as soon as we can.