Returns & exchanges

Looking to make a return or exchange?

No problem! We’re here to help.

At the moment we are currently working on setting up a new automated return solution.

In the meantime, just send us an email to store@newmovements.com, and we will help you out.

Please include to following in your email to request a return/exchange order:
-Order number
-Return reason
-Refund or exchange order

Return policy

Something not quite right? All good, we’ve got you covered with two different return options, with free return shipping available on exchanges.

Returns

Prefer to have your money back? You got it. Starting from the day of delivery, you have 30 days to ask for a refund for your order. Shipping is free and you will receive your refund 14 business days from the day you sent your return order.

Exchanges

Need something a little different? Starting from the day of delivery, you have 30 days to exchange your order for a new size, color or model.

Still need help?

We’ve got you covered. Shoot us an email over at store@newmovements.com and we’ll be happy to sort things out.