Frequently Asked Questions
Shopping
How do I know which model is right for me?
All our sneakers are made to be extremely comfortable, flexible and breathable.
The Allrounder family of sneakers are our flagship products, and the favorite with our customers.
Unless you're specifically looking for the ultra-minimalist aestetic of the Classic sneaker, or its more colorful sibling, the Cruiser, we can safely recommend the Allrounder.
We are however, confident you will be super happy with your New Movements shoes, no matter which model you choose.
If you need further assistance in choosing, please do not hesistate getting in touch with us and we'll figure it out together.
Change or cancel an order
Once placed, orders can not be changed. If you wish to change the ordered size or color, place a new order and get in touch with us to cancel the first order.
To cancel, reach out to our customer service within 1 hour of placing order.
Email: store@newmovements.com
Payment options
- Paypal Express Checkout
- Stripe (Visa, Mastercard, Amex, Apple Pay)
- Vipps/MobilePay
- Klarna
Delivery options
We proudly offer global shipping through DHL Express Worldwide to more than 147 countries. This includes Norway, EU countries, USA, Canada, and key markets across Africa, Asia, and Oceania.
Duties & Taxes are included.
We process orders Monday to Friday until 3 pm. Orders placed within this timeframe will be processed the same day. Orders received after 3 pm, on weekends, or holidays will be processed the next business day.
Returns & refunds
30-day money back:
If you're not satisfied, we've got you covered. You have 30 days from delivery to request a refund.
Return costs vary by region:
- Norway - Free
- EU - Free
- USA & Canada - Free
- Rest of the World - 249 NOK
Your refund will be processed within 14 business days of receiving the return package.
To ensure a full refund, kindly return products in new condition with original packaging and labels.
How to return:
1) Request Your Return: Email us at store@newmovements.com to initiate your return.
2) Simple Return Prep: Place your unwanted items in the original shoebox and parcel. For a full refund, ensure products are in sellable condition—clean stains or dust. Protect shoeboxes by not attaching labels directly; use extra wrapping.
3) Quick Label Arrival: Expect your return label within 2 working days in your inbox.
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Informasjon til kunder i Norge:
Bytte og retur:Vi tilbyr 14 dagers åpent kjøp på alle produkter kjøpt hos våre egne utsalgssteder. Du må vise gyldig kjøpsbevis varen kan ikke være brukt. Produktet må være i en stand der produktet kan selges videre. Varen skal leveres tilbake til samme butikk som den ble kjøpt. Er varen kjøpt hos en annen forhandler, skal henvendelsen rettes til forhandleren det gjelder.
Reklamasjon
Alle henvendelser gjeldende reklamasjon på produkter kjøpt hos èn av våre utsalgssteder skal rettes direkte til New Movements Customer Support.
New Movements Customer Support:
Åpningstider:
Mandag - Fredag: 10 - 17
Lørdag og Søndag: Stengt
Du finner oss i chat-funksjonen på nettsiden.
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Hvis det foreligger en mangel ved varen må kjøper innen rimelig tid etter at den ble oppdaget eller burde ha blitt oppdaget, gi selger melding om at han eller hun vil påberope seg mangelen. Kjøper har alltid reklamert tidsnok dersom det skjer innen 2 mnd. fra mangelen ble oppdaget eller burde blitt oppdaget. Reklamasjon kan skje senest to år etter at kjøper overtok varen. Dersom varen eller deler av den er ment å vare vesentlig lenger enn to år, er reklamasjonsfristen fem år.
For at vi skal kunne finne grunnlag for reklamasjon må du først må vise til gyldig kjøpsbevis innenfor reklamasjonsfrist og dokumentasjon i form av bilder som viser tydelig hva som er feil med produktet.
Alle henvendelser gjeldende reklamasjon på produkter kjøpt hos èn av våre utsalgssteder skal rettes direkte til New Movements Customer Support.
Product Care
Will my shoes stretch?
Yes, both our leather shoes and vegan shoes will stretch adjust to your feet. Based on feedback from our customers, most people use 3-7 days to walk in new NM shoes to get a perfect fit.
If you are looking for a comfortable and relaxed fit with maximum stretch, you should consider the Allrounder and Originals models with strobel construction.
Our Classics and Cruisers models have cemented construction and stiffer leather. Therefore, these styles will not stretch as much as Originals and Allrounders.
Are NM shoes waterproof?
Whilst our shoes are not 100% waterproof, ourOriginalandClassicmodels not featuring airholes are very water-resistant. We are confident to say that the Originals and Classics can endure Norwegian weather all year round!
Ourveganleather is pretty much a waterproof material, but due to stitching and opening around the shoe tongue, we cannot claim that the shoe is waterproof.
Ourleathershoes are water-resistant if regularly treated with proper shoe care (cleaning and leather balm) and water replant spray.
Cleaning leather shoes
Regularly cleaning will help keep your New Movements sneakers looking (and feeling) great for a long time.
A simple 4-step guide for cleaning leather shoes:
Equipment needed:
- Shoe brush (preferably made with natural bristles)
- Cleaning brush
- Micro-fiber cloth (the one you buy at your local grocery store is more than good enough)
- Leather balm
- Shoe protection spray
Step 1 - Brushing
Loosen the dirt with a soft shoe brush, preferably made of natural bristles for kindness to the leather and improved lathering.
Step 2 - Cleaning
With a damp microfiber cloth, clean away the remaining dust and lint from the leather and sole. Be gentle on the leather, though you can be tough on the rubber sole. This will remove stains :)
Step 3 - Apply leather balm and shoe cream:
Condition the leather with leather balm and let dry for 20 minutes. This will recover color and hide scuffs and scratches. Apply shoe cream with your fingers to sense where the leather is dry. For colored leather shoes, you can use colored shoe cream found at specialized shoe stores.
Step 4 - Apply repellent spray:
Finish the applied lotion or cream with a clean t-shirt cloth. This will make the leather repellent.
Optional: Protect the shoe with a repellent spray. We recommend a spray without silicone.
And... woilá you are done :)
Cleaning vegan shoes
Equipment needed:
- Shoe brush
- Micro-fiber cloth (the one you buy at your local grocery store is more than good enough).
Step 1 - Brush
Loosen the dirt with a soft shoe brush.
Step 2 - Clean
Soak microfiber cloth with warm soapy water, twist it, and clean away the remaining dust and lint from the leather and sole. To remove stains, rub the microfiber cloth a little extra on areas where it's necessary. This can be done on both the upper material and the rubber sole. Continue until you get a satisfactory result.
And... woilá you are done :)
Can they be machine washed?
While our vegan shoes may survive a round in the washing machine, we do not recommend doing so. The best thing is to wash your shoes by hand as described above.
Get in touch with customer service
Couldn't find the answer you were looking for? Get in touch with our customer service, and we'll happily help.