PAYMENT

Paypal Express Checkout
Stripe (Visa, Mastercard, Amex, Apple Pay)
VIPPS (Only Norway)
Klarna

For all our customers in Norway, EU countries, USA, Canada - there will be no additional costs related to import tax. For customers living in Japan, extra import tax and charges may apply, which need to be paid by the customer,

DELIVERY

Norway, EU countries, USA, Canada, and Japan.

Due to the bureaucratic and costly procedures of registering VAT in the UK, we have not been able to ship to the UK. We are still a start-up and cannot do everything we want to do, but we aim to ship to the UK soon. We are sorry for the inconvenience we may have caused all UK customers for this.

ORDERS & SHIPPING

DHL Express Worldwide Go Green, DHL Express Economy Select, Bring, Budbee (Only Sweden, Denmark, Finland, Netherlands), and UPS Expedited (Only USA and Canada).

Only order cancellations within one hour (1) of order placement are guaranteed.

At New Movements, we strive to improve our shipping methods to deliver the best shipping and delivery experience for our customers and ship our orders in the most sustainable way possible. We are constantly pushing our logistic and shipping partners to become more sustainable. Now we offer carbon neutral, carbon compensated, or fossil-free shipping alternatives to all our customers and shipping regions. We also offer free shipping alternatives to all our customers.

As soon as your order ships, we will send you a shipping confirmation email with your tracking number. 

Norway:
DHL Express Worldwide (GOGREEN Carbon Neutral), DHL Express Economy Select  (GOGREEN Carbon Neutral), Bring Home Delivery (Fossil Free Shipping), and Bring PickUp (Fossil Free Shipping).
Sweden:
DHL Freight, Budbee Box & Budbee Home Delivery (Climate Compensated + cargo bikes last-mile-delivery).
EU countries:
DHL Express Worldwide (GOGREEN Carbon Neutral), DHL Express Economy Select  (GOGREEN Carbon Neutral).
USA and Canada:
DHL Express Worldwide (GOGREEN Carbon Neutral) and UPS Expedited(Free).
Japan:
DHL Express Worldwide (GOGREEN Carbon Neutral)

Due to the bureaucratic and costly procedures of registering VAT in the UK, we have not been able to ship to the UK since 2020. We are still a start-up and cannot do everything we want to, but we aim to ship to the UK soon. We are sorry for the inconvenience we may have caused all UK customers for this.

RETURNS, EXCHANGE, REFUNDS & WARRANTY

Starting from the day of delivery, you have 30 calendar days to exchange your order for a new size, color, another model, or receive a refund.

Just go to our Return & Exchange site, and click on the button "Proceed with my return" and you will be directed to our online return portal.

From there you just need to fill in your order number and email address. Once you enter the return portal you need to fill i return type, return reason and the product you want to return.

Prefer to have your money back? You got it. Starting from the day of delivery, you have 30 days to ask for a refund for your order. Shipping is free and you will receive your refund 14 business days from the day you sent your return order.

If a product is returned in a non-sellable condition we do not pay out a refund. Customers are responsible for returning their unwanted products in a new condition with its original packaging and labels.. If you are returning a product with stains or dust, please make sure to clean them, so they appear as new before sending them back to our warehouse.

We will process a refund to your original method of payment when the returned products have been received and registered as in resellable/good condition at our warehouse. A refund usually takes seven business days has received your return order.

We process the refund to the original method of payment when the item(s) has been received and registered as in resellable/good condition at our warehouse.

All goods are subject to the purchase laws for 24 months’ right of complaint. As a customer, you can complain about defects in the item(s) that occurred within 24 months after the purchase. The warranty does not cover when faults and damages have occurred due to improper use, lack of maintenance, or general wear and tear. We do not request that you send your defect product with it’s original packaging.

1) Please prepare your return by putting your unwanted items in the same boxes (shoebox and parcel) as you received your order.

2) Submit your return request at our return portal

3) A return label from UPS will automatically be sent to your email address. For Swedish and Norwegian customers, return labels will be manually handled by our support team.

Depending on which shipping provider you select in the check-out, it can take between 1-4 business days. Orders placed before 2:00 pm on business days (Monday-Friday) will despatch the same day. Orders placed after 2:00 pm will despatch the next business day. If an order, for example, is made after 2:00 pm on a Friday, the order will despatch after the weekend, on Monday the following week.  

PRODUCTS & FIT

Yes, both our leather shoes and vegan shoes will stretch adjust to your feet. Based on feedback from our customers, most people use 3-7 days to walk in new NM shoes to get a perfect fit.

If you are looking for a comfortable and relaxed fit with maximum stretch, you should consider the Allrounder and Originals models with strobel construction.

Our Classics and Cruisers models have cemented construction and stiffer leather. Therefore, these styles will not stretch as much as Originals and Allrounders.

Our shoes are not 100% waterproof, but our Originals and Classics that come without airholes are very water-resistant. We are confident to say that the Originals and Classics can endure Norwegian weather all year round!

Our vegan leather is pretty much a waterproof material, but due to stitching and opening around the shoe tung, we cannot claim that the shoe is waterproof.

Our leather shoes are water-resistant if regularly treated with proper shoe care (cleaning and leather balm) and water replant spray.

Both our leather and vegan leather have breathable properties. To achieve the best breathing quality when wearing your New Movements shoes, we recommend wearing thin wool socks. Our best breathing sneaker models are the Allrounder and the Cruiser because of their air holes in the upper material. That being said, on a hot summer day, it’s definitely best to wear our super comfy sandals!

A simple four-step guide for cleaning leather shoes: 

Equipment needed: 

-Shoe brush (preferably made with natural bristles)

-Cleaning brush

-Micro-fiber cloth (the one you buy at your local grocery store is more than good enough) 

-Leather balm 

-Shoe protection spray

Step 1 - Brushing

Loosen the dirt with a soft shoe brush, preferably made of natural bristles for kindness to the leather and improved lathering.

Step 2 - Cleaning

With a damp microfiber cloth, clean away the remaining dust and lint from the leather and sole. Be gentle on the leather, though you can be tough on the rubber sole. This will remove stains :)

Step 3 - Apply leather balm and shoe cream:

Condition the leather with leather balm and let dry for 20 minutes. This will recover color and hide scuffs and scratches. Apply shoe cream with your fingers to sense where the leather is dry. For colored leather shoes, you can use colored shoe cream found at specialized shoe stores. 

Step 4 - Apply repellent spray:

Finish the applied lotion or cream with a clean t-shirt cloth. This will make the leather repellent.
Optional: Protect the shoe with a repellent spray. We recommend a spray without silicone.

And... woilá you are done :)

Equipment needed: 

-Shoe brush

-Micro-fiber cloth (the one you buy at your local grocery store is more than good enough). 

Step 1 - Brushing - Loosen the dirt with a soft shoe brush. 

Step 2 - Cleaning - Soak microfiber cloth with warm soapy water, twist it, and clean away the remaining dust and lint from the leather and sole. To remove stains, rub the microfiber cloth a little extra on areas where it's necessary. This can be done on both the upper material and the rubber sole. Continue until you get a satisfactory result. 

And... woilá you are done :)

While our vegan shoes may survive a round in the washing machine, we do not recommend doing so. The best thing is to wash your shoes by hand as described above.

Yes, all our insoles are removable and fully washable by hand with a microfiber cloth.

OCEAN CLEAN-UP MISSION

For every pair sold, New Movements support an ocean clean-up of 2,5 kg of ocean plastic in collaboration with our partner Empower. Every clean-up is traced and tracked through a distributed blockchain ledger. After you have placed your order, you will receive an email after a few days with the exact location of clean-up that your order funded.

Empower enables a global plastic waste ecosystem built on the same philosophy as the Norwegian bottle deposit system. By rewarding a deposit of plastic waste,  Empower makes it possible to stop the leakage of plastic into the environment and incentivize the collection of leaked waste by giving it a monetary value. 

New Movements was the first business to partner up with Empower to sponsor their ocean clean-up initiatives back in June 2018, and we are happy to see that other brands/companies have followed our lead since then.

THE CIRCULAR PROGRAM

If you have worn out your NM shoes or sandals, it would be awesome if you could send them back to us so we can recycle them for you. Please send an email to store@newmovements.com and request a return for recycling, and we will organize a return shipment and label for you. We cover all expenses for the shipping, but we do not cover expenses for the parcel. Once you have dropped the parcel with the product(s) you are sending back to us for recycling, we will send you a 20% discount voucher as a reward for your effort.

No, we only accept New Movements products for recycling. Because most sneakers on the market have a mix of many different materials and often consist of over 65 different components, making these shoes almost impossible the separate and recycle into useful reusable materials. As a result, 95% out of 25 billion shoes produced annually in the world end up in landfills.

First, we store all returned products that are sent back for recycling at our Stockholm warehouse. Eventually, the old shoes get bulk shipped to our Portugees recycling supplier. The supplier separates the different shoe components so each material can be recycled and reused for new purposes. To use the recycled materials for new footwear products, typically 30-40% virgin materials need to be added into the mix. 

We are constantly improving our circular footwear design and recycling process, which is why New Movements are investing considerable time and effort with its partners into research and development to make the best possible future solution for recycling shoes. We know we are not yet at the perfect solution, but that's where we are heading for the future of this planet. 

RESEARCH & DEVELOPMENT

Because we love the planet, we are driven to recycle, renew and rethink how to make circular footwear products. This means less waste, less energy, and a smaller carbon footprint. To be able to achieve this we need to put a lot of effort into research and development particularly in circular material technology, circular design, and sustainable manufacturing methods.

Since October 2021 we started an R&D project about how we can create the world’s most ergonomic and circular running shoe in collaboration with SINTEF who is one of Europe’s largest independent research institutions. We are very excited to see what we can accomplish with this project in the future. 

VISION & MISSION

Our mission is to make footwear that is responsible, comfortable, and circular so that our customer’s personal choice leads to global impact. 

Our vision where business lives in harmony with the planet.