Paypal Express Checkout
Stripe (Visa, Mastercard, Amex, Apple Pay)
VIPPS (Only Norway)
For all our customers in Norway, EU countries, USA, Canada - there will be no additional costs related to import tax. For customers living in Japan, extra import tax and charges may apply, which need to be paid by the customer,
Norway, EU countries, USA, Canada, and Japan.
Due to the bureaucratic and costly procedures of registering VAT in the UK, we have not been able to ship to the UK. We are still a start-up and cannot do everything we want to do, but we aim to ship to the UK soon. We are sorry for the inconvenience we may have caused all UK customers for this.
ORDERS & SHIPPING
DHL Express Worldwide Go Green, DHL Express Economy Select, Bring, Budbee (Only Sweden, Denmark, Finland, Netherlands), and UPS Expedited (Only USA and Canada).
Only order cancellations within one hour (1) of order placement are guaranteed.
RETURNS, EXCHANGE, REFUNDS & WARRANTY
Starting from the day of delivery, you have 30 calendar days to exchange your order for a new size, color, another model, or receive a refund.
Prefer to have your money back? You got it. Starting from the day of delivery, you have 30 days to ask for a refund for your order. Shipping is free and you will receive your refund 14 business days from the day you sent your return order.
If a product is returned in a non-sellable condition we do not pay out a refund. Customers are responsible for returning their unwanted products in a new condition with its original packaging and labels.. If you are returning a product with stains or dust, please make sure to clean them, so they appear as new before sending them back to our warehouse.
We will process a refund to your original method of payment when the returned products have been received and registered as in resellable/good condition at our warehouse. A refund usually takes seven business days has received your return order.
We process the refund to the original method of payment when the item(s) has been received and registered as in resellable/good condition at our warehouse.
All goods are subject to the purchase laws for 24 months’ right of complaint. As a customer, you can complain about defects in the item(s) that occurred within 24 months after the purchase. The warranty does not cover when faults and damages have occurred due to improper use, lack of maintenance, or general wear and tear. We do not request that you send your defect product with it’s original packaging.
1) Please prepare your return by putting your unwanted items in the same boxes (shoebox and parcel) as you received your order.
2) Submit your return request at our return portal.
3) A return label from UPS will automatically be sent to your email address. For Swedish and Norwegian customers, return labels will be manually handled by our support team.